All managers are busy at the moment.īastian (15:08:33): In the meantime, you could give me the exact amount I have to turnover nowīastian (15:08:56): I'm confused due to the fact you said 'cashout would not count' for the turnoverīastian (15:09:15): and then said I would have to turnover '250' which equals the amount of my last depositīastian (15:09:38): cashout included or excluded?įelix (15:10:01): Let me check for you, pleaseįelix (15:11:37): Yes, you have to wager 250īastian (15:18:48): So am I supposed to place 250 x 1 Euro bets?īastian (15:19:26): I cannot expect a goodwill from your side in this special case, can I?įelix (15:20:52): I just asked my manager, and unfortunately, he confirmed that. and live chat agent admits ' I do not think that is the best solution to your case.'īastian (14:59:19): Do you consider this a fair business conduct?īastian (14:59:41): limit a player to 1 EUR, then cancel his withdrawal, then force him to make another 400+ turnoverįelix (15:01:26): I am really sorry, however this is a decision made by the traders department and as a customer support agent I have no influence over it.īastian (15:02:49): Then let me talk to the person in chargeįelix (15:04:14): Unfortunately, that is not possible.

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